Skip to content

Refund & Cancellation Policy

Last Updated: July 1, 2026

1. Scope of Policy

This policy outlines the guidelines and conditions regarding refund eligibility, subscription cancellations, and payment processing rules for all digital products, subscription passes, and custom design templates purchased on DigiVite.in.

2. Pricing Tiers & Billing Structure

All pricing on DigiVite is calculated in Indian Rupees (₹). In compliance with the Consumer Protection Act, 2019, all details of our fee structures are outlined below:

A. Subscription Passes (120 Days Validity)

  • Premium Pass: ₹699 for 120 days. Unlocks unlimited Premium designs.
  • Elite Pass: ₹1,499 for 120 days. Unlocks unlimited Premium and Elite designs.

B. Single-Purchase Templates (120 Days Validity)

  • Premium Templates: ₹199 per template. Optional renewal at ₹99 for 1 month or ₹249 for 3 months.
  • Elite Templates: ₹499 per template. Optional renewal at ₹199 for 1 month or ₹499 for 3 months.

3. Subscription Cancellation

You can review your active passes at any time on your User Dashboard. Because our passes do not support automatic recurring debits (standing instructions) unless explicitly requested, your access will expire naturally after 120 days unless renewed. If you cancel an active pass, your invitations will remain online and editable until the end of the 120-day validity period. After that, they will return to draft status.

4. Refund Policy & Eligibility

A. Subscription Passes Refund Window

We offer a 7-day refund window for initial subscription passes. To receive a refund, you must submit a request within seven (7) days of your transaction, subject to the following rules:

  • The user must not have customized or published more than one (1) premium/elite digital invitation.
  • The user must not have uploaded custom audio (MP3) files or large image galleries.

B. Single-Purchase Templates

Because single-purchase digital designs are instantly unlocked and available for distribution upon successful transaction, single-purchase templates are non-refundable. We strongly recommend previewing templates in our sandbox builder before making a purchase.

C. Payment Processing Fee Deductions

Refunds are processed back to the original payment source. Refund timelines range from 5 to 7 business days. Gateway processing fees charged by our third-party merchant partners are non-refundable and will be deducted from your final credit amount.

5. Submitting a Refund Request

To request a refund, please contact billing support at billing@digivite.in or submit a ticket through our Contact Form. Please include your Transaction ID, Display ID, and the email address linked to your account.